Newsroom
Surfio newsroom: dated company updates you can verify
TL;DR: Surfio posts an update here only when a dated change exists in its own site repository. The main 2026 update: on 13 September 2026 Surfio relaunched surfio.net as a Cantonese call answering service with published USD prices, one day after retiring its outbound sales-calling pages and old Hong Kong dollar price.
Update log, September 2026
| Date | Update | Record |
|---|---|---|
| 14 Sep 2026 | The missed-call calculator lets a visitor request the result by email. | Commit f7e0231 (ticket ACE-521) |
| 14 Sep 2026 | New or changed pages must pass a written page standard before they deploy. | Commit 0c508c4 |
| 13 Sep 2026 | Call-answering pages published: service, pricing, comparison, industry hub, eight industry pages, speaker statistics, service terms, calculator, about, press and newsroom. | Commit dfccc3c |
| 13 Sep 2026 | surfio.net repositioned for Cantonese call answering, with the USD 380 pilot and USD 590 retainer shown on the site. | Commit 2dde333 |
| 12 Sep 2026 | Outbound AI sales-calling wording and the old Hong Kong dollar price removed from the home page and the Hong Kong page. | Commit 003c660 |
| 9 Sep 2026 | Public headcount aligned to the verified 0 to 1 band. | Commit 737bd6e |
| 4 Sep 2026 | 159 thin programmatic page pairs (318 URLs) retired after showing little or no search impression data. | Commit a3c6d3f |
Commit IDs refer to Surfio's site repository. The newest prices and terms are on the pricing page.
What changed for buyers on 13 September 2026?
From 13 September 2026 Surfio sells one service: answering Cantonese-speaking calls for businesses that cannot handle them. A client gets a dedicated line, then an English summary, recording, transcript, booked appointment and CRM entry after each call. The first step is a paid USD 380 pilot.
Before that date surfio.net described an outbound AI sales-calling product for Hong Kong businesses, priced monthly in Hong Kong dollars. That product and price no longer appear on the site. How the new service works is explained on the Cantonese call answering page.
Why no reason is given for the change
The 12 September commit records what was removed. It does not record why. Surfio's newsroom does not add a reason after the fact that the record does not contain.
What this newsroom will not publish
Surfio's rule for this page: no update without a date and a record behind it. That rules out the usual startup announcements until they are real and checkable.
- No customer wins, because Surfio has not yet answered a live inbound call for a client.
- No call volumes, answer rates or results.
- No funding, partnership or award announcements without a document that proves them.
- No launch dates for services that do not exist yet.
Reporters who need facts to quote should use the press kit. Company background is on the about page.
Frequently asked questions
How do I get a Cantonese answering service phone number?
Surfio issues a new dedicated line for the pilot. The business publishes that number on its website, ads or listings, and its current number stays exactly as it is.
Are calls recorded and transcribed? Where is data stored?
Yes, each call comes with its recording and a transcript. Storage location and retention period are not part of the published offer; Acesley confirms both in writing before a pilot starts. See the service terms.
Is Cantonese a dying language?
Official counts do not show a simple answer. In Hong Kong the share of people aged 5 and over using Cantonese as their usual language fell from 89.5% in 2011 to 88.2% in 2021, while Australia counted more people using Cantonese at home in 2021 (295,281) than in 2016 (280,947). Details are on the statistics page.
What does the Cantonese answering service cost now?
Since the 13 September 2026 relaunch: USD 380 one-off for a 30-day pilot with up to 50 answered calls, then USD 590 per month with 300 answered minutes. There is no setup fee.
Sources
- Surfio site repository commit log, range read 25 August to 14 September 2026; cited commits dated 4 to 14 September 2026: a3c6d3f, 737bd6e, 003c660, 2dde333, dfccc3c, dc259aa, 0c508c4, f7e0231
- Census and Statistics Department, Hong Kong: 2021 Population Census Summary Results, Table 2.7, accessed 14 September 2026
- Australian Bureau of Statistics: 2021 Census QuickStats, Australia, accessed 14 September 2026